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  • Attempted to have minor repairs, that are under warranty, completed. I was refused a rental vehicle, even though my warranty covers a rental. I was also told that repairs were not under warranty and I had to contact the warranty department myself. I was told that parts had to be ordered, then I heard the service rep request the parts I needed to be picked up from Tempe today. Basically, I was lied to so they didn't have to keep my car to complete the repairs today and they didn't have to give me a rental car. We also waited 3 hours for the diagnostic report, when I was told 1 hour when I arrived. I had to drive 60 miles round trip today for no repairs to be done and wasted 5 hours of my time. I will have to drive another 60 miles next week to have repairs completed. I think they should in the very least offer to fill up the gas tank. We were considering a new Kia but I'm rethinking my options, probably will buy GMC next time. The only positive thing about my experience today, was the shuttle service attendant, he was the best. His customer service was great when he dropped me and my 2 young kids off at a restaurant because we were so hungry from the long wait at the dealership. Give that kid a raise.
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