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  • I'm so disappointed!!! The food was great and I would love to come back, but unfortunately now I won't. My boyfriend and I stopped in last night and were greeted promptly. To her credit, our server was very nice (despite not smiling at us once). My boyfriend ordered the spaghetti and meatballs and I ordered the meatball pizza. My bf's order came out solo. The server's explanation (gesturing at the pizza maker) was, "He kinda destroyed your meatball pizza. He's going to make you another one." Ok, I totally understand that these things happen. But it would have been nice to get an apology. My bf and I shared his spaghetti and meatballs, but had I known we'd be sharing, maybe I wouldn't have ordered a MEATBALL pizza. OR maybe offer us another drink and to keep his plate warm until my entree was ready (so we can eat at the same time? Crazy idea.) When my pizza finally arrived (after my bf's plate was finished), I still received no apology or hint of any possible inconvenience. I know this is awful, but I was shocked when the bill came and was charged the full $12.50 for my tardy pizza pie. (I'd like to add that I totally don't expect anything for free! Simply an acknowledgment of the problem.) Too bad because it was delicious. But with gourmet pizza a-plenty downtown, service is key. To Humble Pie: a simple and friendly, "sorry about that!" goes a long way.
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