My oil change took over 45 minutes. They serviced three cars in the other bay while I waited in my car inside the garage with the hood up. They would start on my car, then stop and go work on someone else's car, finish it and come back. Why should I wait 45 minutes on a routine oil change? There was nothing unusual about my car or the service I was requesting.
I am unimpressed, and found the customer service unacceptable. They didnt bother to apologize or give any explanation either. I wont go back, and I will just pray that nothing is screwed up on my car now.