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  • Went to this Serrano's on Friday, May 12th around 3:30 in the afternoon. The Hostess sat us in the dining room and the bus boy gave us our chips and bean dip and left. We waited 15 minutes and no one came to get our drink order so we had to flag down the hostess and ask her to have someone take our drink order. Finally someone came to get our drink order plus we asked for water. We waited another 15 minutes before they came back with our drinks, they forgot the water. They said they would be right back with the water. They never came back with the water or to take our order so after another 15 minutes we were so mad we left. We never did get the water after asking several times. We tried to flag someone down to pay for our drinks but no one was around. We did go up to the Hostess to pay for our drinks and she asked what was wrong and we told her. She apologized and told us not to worry about paying for the drinks they were on the house. All we had was lemonade anyway! I will never ever go to this Serrano's again and I will tell all my friends and family not to go there either!!!
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