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  • This review is more for the company as a whole. Came to this location and bought a new laptop. Since they didn't have any in stock, I said it'd be okay if they shipped it over to me in the next couple of days. A week passed, and nothing. They confirmed that it had been sent out, but they don't require customer signatures on items received, and so anything could have happened to it - for all I know the Canada Post employee was aware of such a policy and decided to treat himself. In any case, they had to launch an investigation. All the while I was without a home computer. They finally sent me a gift card with the money on it. They said they'd honour the sale price of the computer I wanted, but it was an online sale price only and there were none in stock. Finally bought a new computer, but this was a month after I made that initial purchase. Am not happy with the customer service. I understand they probably lost a computer themselves, but they seem to forget that customer service is a priority and no one should be made to endure a huge hassle just to get what they paid for. Very frustrating experience.
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