I initially decided to go with Pioneer TV Services because of its reviews on Yelp. However, after experiencing them for myself I'm not sure how they have such a glowing recommendation from others.
I called to schedule a pick up with the company and was given a time that was more than reasonable. They agreed they'd pick up the tv on Fri and I called on Wed. The gentlemen shows up to pick up the tv with the time specified. Great! So far so good. Dependable and fast as others have said. However, that's where the satisfaction ended.
Saturday I received a call from the company who left a voicemail stating they had examined the TV and had an estimate for me. I call them back within 5 minutes of receiving the voicemail. I got a gentlemen on the line who tells me he can't tell me anything because he doesn't know what the price is but continues to tell me what needed to be replaced. How do you know what work was done but can't tell me the pricing on it?? I find that pretty hard to believe. He then proceeds to tell me that he can't tell me an estimate and I will need to wait until Monday to hear back.
Monday morning comes along and I hear back from them and they tell me that ALL the compacitors need to be replaced and the motherboard is an issue. He then tells me that it's too much to repair and it'll be a waste of money "so either pick up the tv for $35 or leave the tv with us (them) at no charge".
Where in the world did the $35 service fee come from?! You'd keep me tv at no charge?? So you can scrap the parts?! WOW!!! Honesty apparently went out the door.
Not only am I disgusted by the service but disgusted by the individuals who run this business. Never again!