The 1 star represents the service not the food. Came in at 3 pm in the afternoon and nobody was in there. Two people behind the counter socializing and didn't even acknowledge we were there until 10 minutes of standing there. By the way we were only a foot away from them and said they would be with us soon while doing nothing.
Took our order by asking "what do you want". Only ordered two subs and my wife's sub she said no olives and don't toast it in which the ignored both requests. Took there good old time making it.
Only writing this because we love the food and hope service gets better so they can last. We know the chipotle down the street had to fire rehire everyone and start from scratch because of service issues. Looks to be a trend.