I went in at around noon on a Saturday. There were about a dozen people in the restaurant eating. I was behind two other customers in line. I placed my order and then waited -- and waited -- and waited. After 15 minutes, they finally called the number for the guy AFTER me. Five minutes later I got my food. Seriously -- 20 minutes of waiting for a taco, rice and nachos. They have two prep lines, but only one was being used, and on a Saturday at lunch time. The food was good, but the service and wait time sucked. When the guy handed me my tray, he did say 'sorry about the wait' -- but he said it like an automaton without any sincerity whatsoever. This is one Taco Bell I won't be coming back to.