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  • Don't expect a whole lot while construction is going on. Musky rooms, AC didn't work in our room, couldn't cover up at night without sweating. Front desk was NO HELP! Came here on our honeymoon and as a Vegas first timer-I'm not so sure we'll ever come back, and if we do we won't step foot in this hotel! Spend a little more and go elsewhere, heck spend a little less and get a nicer room somewhere else! Don't count on housekeeping here either-our room wasn't cleaned for 2 days! We even called and told them several times and still didn't have anyone come clean! Not to mention every morning we've been here they've been tinting windows at 7:30! Ridiculous! I read good reviews and was very excited to stay here but I've never been so dissatisfied. Update: We finally spoke to the "right" person about our troubles and he had us moved to a different room. Only problem is the room (though slightly larger with a slightly better view and no more musky smell) had a horribly stained bath/shower and... Was 78 degrees when it was set on 60, just kept blowing hot air! We thought it might be the hotel so we gave it about 30 minutes before calling back. We were again moved, this time to a room they told us is called an "island suite" just down the hall from our 2nd room. View isn't great, but the AC works! There's no tub, which is slightly disappointing, but with 1 night left it doesn't really matter. Even with the upgraded room, the experience was still unpleasant. I guess it's comforting to know they will put a small effort in to keeping guests comfortable after they complain. Oh and don't bother with Savmore Car Rental-we had a coupon for 20% off (that came from the Tropicana coupon booklet!) and were told we can't use it. $250 for a small chevy cobalt for 3 days with 150 miles/day limit, would have been cheaper to taxi where we needed to go. I will say the bell boy that came to help us move to our second room was very pleasant, I didn't catch his name though. Also, the 2nd time we had to move, after waiting 20 minutes for the new keys, we received a call asking if we'd been given them yet and had a chance to view the new room. That was nice, the keys arrived shortly after the call. Check out update:We were given $40 to use at Nikki Cafe when we checked out and our resort fee was removed. Though the experience started pretty bad and it took a few days to get it right, they did try to repair the damages once we complained a few times.
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