The place does a good job at making comfort food meals.
Age group that comes to eat here widely varies. The restaurant has a lot of charm. The place gets busy.
In terms of criticism: When you charge above average prices for restaurant eating, patrons will be more picky in regards to service, drinks, food and dessert.
So... here is my review.
You can tell a lot about the front staff when they're tested with the unfamiliar.
Asked for an amaretto sour. She was honest enough to say she didn't know how to make it but they had a recipe book behind the bar that she could consult and would try her best to make it. (She did come back and it was well done)
I later wanted to be adventurous and ordered one of their more complicated lime cocktails that they advertised on their menu. It was too salty, too sour... she followed Universal Grill's recipe and i would say its just a bad drink. I just want to make a point, small things can affect an evaluation of the overall experience. Staff need to be more confident and learn to fake that they are good bartenders... either wise you start doubting what you're drinking. (But really stay away from the lime drink)
Food. Had the Rib Eye... it had some cooked vegetables, onion rings, crispy fries. The dish was well executed. Portions was a good size.
Dessert. Got the feeling the creme brulee was prepared outside the restaurant. Wasn't bad.
I would come back on a special occasion because its close to where I live. The fact the place is busy in an area where there aren't many restaurants says they make people happy.