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  • My husband brought our dry cleaning to Everkleen for the first time. When he got the clothes back, he brought back a sweater that wasn't mine. I was nice enough to go there to exchange it, and the lady that worked there didn't even thank me for giving it back to her, but said instead "I've been looking for this. I think I gave you an extra piece, didn't I?" What? No apologies, no signs of remorse that they had misplaced my clothes. They counted the clothes when they are dropped off, then they counted when they give us back the clothes. She asked for my phone # and asked about the article of clothing she had misplaced. She said she will call me the same day. 8 days later, no phone call, I decided to call them. What irked me is that over the phone, again, no apologies, she simply said she already called me, the sweater is there, why didn't I go pick it up? I never got a call or a message, my husband never got a call from them either. This is not the kind of customer service that would keep people coming back. I will not do business here again. I have a feeling that if they had lost your clothing, they would just give you a blank stare that says "TOO BAD!" and that is just unacceptable to me.
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