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  • This store lacks in customer service. No smiles, no friendly welcome just bland customer service. Four words are spoken by the girl at the counter. "Can I help you". Placed an order for a sundae. I did get my order very quickly, so speed is not an issue. Sat down on the bench took two spoon bites noticed a very long hair embedded in the ice cream. Noted that the girls at the counter tie up their hair very loosely. I think hair nets would be very appropriate. Took the ice cream back. I could understand if I ate half of the ice cream and took it back with a "hair in it" and demanded another one. However, after only two spoons I could honestly say that there was a hair in it. When I showed it to the girl who made my sundae she looked at me and said "yeah but" and looked at my long hair. I noted that it was embedded in my sundae and that there is no way I could have put it in the ice cream. Noting no finger or spoon marks. Geez I had to prove that it wasn't me. Seriously after two spoons! She replaced it very quickly but barely any hot fudge and peanuts. Okay I didn't want to make a scene but they lost a loyal customer. Manger/owner really need to speak to the staff who was on the afternoon of Sunday July 24th. Attitude all over the place!!!!
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