I went in with the special from spa week for their $50 special for deep tissue. The session begin with the free usage of the gym which played very loud rock and roll music which is totally counter to what I am here for which is to relax and get the pain relief that I need. I have specifically asked her to apply deep pressure to my aching shoulder but she have never once check with me during the massage on how I am doing (would you like more pressure or less?) which is a must from a seasoned therapist. Once she reached a knot (I have many challenging ones due to my line of work-As a massage therapist myself and Casino Dealer), she just simply ignored it which showed lack of professionalism. That said, for someone who prefer light effleurage with the goal of relaxation, that would be the perfect marriage but there is absolutely no excuse for not checking and connecting with the client.
The environment was superb once I got into the treatment room with first class surroundings of tranquilizing music which I truly enjoy from a high caliber spa. For someone who is used to getting their back walked on and have a neuromuscular therapy (Dr. Dalton's method) as a norm on what I really need in the treatment room, she just simply was way too soft. If she have made a effort and failed, I would not have a problem but no attempt was ever made which is a huge disappointment in my eyes either from the lack of expertise and or fear of finding the magnitude of the treatment that is required to get my ailment remedied. Since I have experience many therapist who have done it and failed, many apologized and I will give them bonus points for trying. After 40 minutes of unsatisfying treatment, I really should have walked out.
The spa director had listened and gave me an extension an offer until the end of this month. The spa director suggested Erin who is the strongest therapist there but when I started to inquire about Erin's professional background to find out more information of a possibility giving them a second chance. She told me that Erin only have 3 years of experience (I needed someone who is a true master not just a graduate of a massage school with at least 5+ years). It will be hard press for me to return as a customer.