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  • Worst customer service I've ever experienced at a theatre. The girl at concessions acted like we were a huge burden because we were still deciding what we wanted (mind you, there was no one behind us so we weren't in anyones way) and then when we tried to use a gift card she slammed it on the counter saying "it doesn't work". We got a manager to come over and she tried to look up the transaction with the card. (Thank goodness I was with the people that gave me the gift card). After 15 minutes of the manager treating us like criminals, we find out the employee that the gift card was purchased from had voided the transaction instead of activating it. The gift card was re-purchased and the manager charged us full price for our popcorn and drink. Not once did we get an apology for the employee error. Not once did we get an apology for the rude girl that slammed the gift card down. Not once did we get an apology for the 15 minutes we spent standing around that made us late to our movie. I expect more from a theatre as pricey as AMC. We anticipated the manager to comp our concessions or give us a pass to come back for the inconvenience and AMC error. We got nothing. At the very least we expected an apology and we didn't even get that...
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