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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • Terrible. They do not answer phones during business hours and have no message machine. We had an appointment scheduled 5 days in advance for Monday morning. I tried calling Thursday, Friday and Saturday during normal business hours to reschedule and there was no answer. They do not have a message machine -- really? Needless to say they marked us for a no-show on Monday morning. I called them on Monday and rescheduled for Tuesday 10-2. They said they would not reschedule again if the Tuesday appointment didn't go through -- fair enough. It's 215PM on Tuesday and I just finished a phone call with a rude man who said we were never rescheduled and we now have to call Samsung for our warranty work. I told him I was dissatisfied with their business and it was consistent with their Google/Yelp reviews. He said "they are all a bunch of cry babies". That's you folks! He's calling his customers cry babies. Could you imagine a legitimate and quality service provider calling you that? Those of you who are referred to this company by your warranty center should deny and ask for a different service provider. BBB is my next step if I have issues. Also, if you read the only positive ratings of this business you will quickly realize they are illegitimate unnamed "customers" and I suspect they are friends, family or employees of the business. Beware!!! Shady, disorganized, rude and I suspect incompetent. Good luck!
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