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  • I had a bad experience with Jim Marsh Body Shop years and years ago so when I saw that they were the closest to me for my insurance car repair I wasn't happy. But, I thought about it and decided that it was so long ago that I would give them another chance. Boy am I glad I did. We were treated like royalty as soon as Araceli Keene introduced herself to us as our representative when we dropped the car off. She made sure we had all of our questions answered and assured me she would keep me updated. I was skeptical at best, however, Araceli kept me updated every step of the way. She answered all my questions when I would text her, and got back to me immediately. If she couldn't answer my question she got back to me in a timely manner with the answers. If the Jim Marsh car lots handle themselves as well as the body shop does, I will be back to buy a car. I am also going to check into having my leased vehicle serviced at this location. I just can't say enough about my experience. Thank you Araceli for your patience and professionalism. Good employees like you are very rare nowadays. And thank you to all that fixed my car so beautifully. Oh yeah. I did forget one important thing. We were very picky about the repair due to it being a leased vehicle. We noticed a spot that had been missed when they were buffing. We pointed it out to her, apologizing for being so picky, and she immediately told us that we were not being picky. She would take it around to the shop and have them fix it ASAP. She was so apologetic as if she had missed it herself. She took it around to the back, and within 10 minutes we were on our way. You need to give Araceli employee of the month just for her customer service skills alone.
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