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  • They were very kind and understanding with us. Our dog Julep has some nasty ingrown eyelashes - one that was causing an ulcer in her eye and kept growing back. It's called ectopic cilia and distichiasis. It's an expensive surgery and we had to put it off for a little bit. So the doctor pulled the eyelash to bide us some time and confirm that was the issue. The staff were excited to be there, happy, friendly and were also so excited to see Julep. She wasn't nervous because of their infectious energy. Dr. Reed was extremely thorough. Julep was very fidgety and she was very patient to make sure she saw what she needed to see. She explained everything to me regarding her diagnosis and was very understanding why we needed to put off the procedure for a little bit (I was like 35 weeks pregnant at the time). I believe I actually brought her in twice to just have the eyelash pulled (takes about a month to grow back) before we were able to schedule the surgery. She didn't even charge us extra for that! Initially I had went to Eye Care for Animals first and they basically took one look, told me it's cost $2,200 and then pressured me to schedule the procedure the next week. I don't know about you, but I don't usually have $2,200 just laying around for vet bills. So, we had to save up to get it done. The doctor there wasn't even very explanatory on what was going on. Whereas at Eyeshine they were all so kind to Julep and my family. They did the procedure for less than what the other place quoted me and constantly called to check up on Julep. Julep was so sad looking afterwards. Her eyes were stitched up for 2 weeks! She could barely see, she had a cone on, ruined 3 cones actually... and she was just so uncomfortable and upset. I'm glad we did it though. After her stitches were removed her eyes healed very quickly. Her eyes are just as beautiful as before without those pesky eyelashes anymore. She's happy, healthy and so grateful she has zero eye irritation. I recently had another friend of a boxer that is having similar issues and I recommended Dr. Reed to her. The whole office staff is great there. I wish she was my optometrist! Haha
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