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  • Found a great price on line, reserved a car. Tried to call them multiple times... no answer. When I arrived at airport and standing 30 feet away, called again just to see if anyone would answer. Three agents at desk , no one bothered. :) When I went to counter to pick up car, found that I had somehow got the wrong pick up date. I asked if I could go ahead and pick up today( had the next day as pick up). Guy at counter said sure, no problem. But rate today was $63 and rate I had booked at was $27. Wow!!!! As I stood at the counter, we talked about my need for a rental... I had ordered a new car, but it was late getting in so needed a rental. He asked what I was getting and I after I told him, he said that car was too big for me. Did I know that it had 3 row seating??? Shucks, if I had known what an expert he was on the type of car I needed, I would have called to ask his opinion. But wait, they don't answer their phones at Alamo. Went on out to pick up car, lots of choices. Told me I could pick whatever car I wanted, very nice. After I got in car, no one to check it out with you... like auto settings for lights, how to open fuel door, etc...whatever. After leaving and on interstate noticed side view mirrors had something on them that made it impossible to use. They were opaque. Not easy to manage rush hour traffic without those mirrors. After getting home I cleaned mirrors with Windex, Goo Be Gone, and then finally pure ammonia . Don't know what was on it, but finally got it clean. Liked the car, liked the online rate I got, and the nice selection of cars available. Hated the guy at the counter, hate the outrageous rate they charged at the counter, hated the unsolicited opinion by the guy at the counter telling me I am buying the wrong car after a 30 sec conversation, and hate that they stand by and let the phone ring without bothering to pick it up. Hate that they don't clean the mirrors on cars they are renting.
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