I've had no huge complaints on the food here. After Chipotle getting rid of chorizo & adding a dumpster sauce they call queso I've decided to make qdoba my go to. It's 5 minutes away and just convenient for a quick eat.
I prefer burrito bowls or loaded nachos & every time I've been fairly happy. Only complaint would be their chicken.
I've tried both chicken options they sell and each time I received overcooked chicken. Overcooked or sat for hours, who knows. Tough to chew, some grit, no thank you.
Real complaint is the employees. Line full of people, 1 person prepping & 1 older white guy showing off his chest hair walking around talking on his cell phone trying to figure out if the person is coming over tomorrow. Some employees actually do work so it's not a complaint against everyone.
Almost every time I've ordered online they didn't "realize" I ordered until I was there to pick up. Not a huge issue for me because I rather my food be hot than sit for 15 minutes prior to my arrival time. Still skip the line.
With improved professionalism of employees & a fresh'er version of chicken my rating would go up. I love the loaded nachos & will continue eating here though.