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http://www.openvoc.eu/poi#funnyReviews
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  • Awful facility and awful service. This month they raised the rates by over 30%. They claim they are improving the units by adding cameras to the facility. I asked if they ever had break ins and they said no. When I questioned the reason for the steep increase, Desiree, their rep took it personally, was very rude and hung up. I called back and spoke with Chris who basically explained that they increased the prices to cover the cost of exterior paint and cameras. He confirmed that no repairs will be made to the units and no improvements other than cameras and a little paint on the exterior will be addressed. This facility is the worst storage facility I have ever worked with especially with the way they deal with clients. I will plan my exit accordingly. I dont appreciate being gouged to get the same exact thing I have paid for on time for years with normal price increases. Nearby facilities have better rates for similar and I recommend to everyone to go anywhere else first. If you do choose this hole of a place make sure to lower your expectations to the floor to help with the disappointment. I am now awaiting a call from Sabrina their district manager. I hope she is reasonable but if prior experience has set precedence then I shouldn't expect much. If things are resolved I will update this post.
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