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  • Pros: The room is clean and comfortable. They provide all the amenities (stove, fridge, sink, microwave, dishes, etc.) to make your stay as close to home as possible. There are no ice makers in the building so they went one step and provided refrigerators with ice makers, if you turn on as soon as you enter you will have ice within a few hours. Check in staff was friendly, non talkative, but friendly. locating your room was easy and the hallways were clean and they send you a welcoming text once you're settled in your room... nice touch of customer service. The hotel is surrounded by a plethora of activity from restaurants to retail shops, so you'll have no problem locating things. Cons: Arrived in the evening and there were no lights on in the parking lot or on the sign, so almost missed the entrance. Not too inviting or friendly to say the least. So after checking in I inquired why no lights to identify your building? Clerk said, "It's darker earlier so they'll come on later" Ummm, well, yeah! It is darker sooner and that started in September management should have prepared for that in September. But anywho...he wasn't rude I figured that he was just relaying what was told to him as an excuse. Also, when I entered my room it smelled like cigarettes and the air was on full blast, which only held the smell making it that much more stronger. I was able to retrieve some "febreeze like" in a bottle air freshener from the clerk to spritz down the curtains, carpet and bed spread ---that did the trick. Driving around at night was a challenge as noticed there were many signage that didn't have a light attached to it so we couldn't see what they read until we were almost under them or there was a business complex close by that was lit up making reading it a little less cumbersome. (That's not a hotel rant, but a Pittsburgh rant) All in all great hotel and service and would definitely stay at another Candlewood Suites or IHG affiliate. Follow up: And I was charged less than originally reserved for...that's certainly an added incentive for me to patronize this establishment again!
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