I was there with my wife on the 1st of January 2015. we were seated quickly. After seating we waited for 15 minutes before my wife went to the desk and informed the Manager that we had not seen a server, it was another 5 minutes before an Asst. Manager came by and asked if she could help. When our server appeared she looked angry and slapped the ticket folder on the table and begrudgingly asked us what we wanted. We were not visited by a Manager for the rest of our visit although a table behind us was for as similar problem with the same server.
After leaving my wife called the restaurant and spoke with a Manager who proceeded to give a raft of excuses for the very poor service and disgruntled demeanor of the server. Not once were we offered even an extra piece of bread for our trouble. I dine out very frequently and we were owners of our own small chain of restaurants for 30 years. We know the business and will excuse almost anything if our issues are properly resolved. The Manager who responded was not skilled in customer service nor was he much interested in our issues. I wonder if this is a pervasive attitude in company culture or just a one off issue. Needless to say we will think twice before returning.