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  • This is getting a bad review due to customer service, not food quality. I can't actually speak to the food, as we didn't get to eat here this trip and I don't remember the last time well enough. We were given a coupon during our stay in Vegas last summer, when we dined here, for a 2 for 1 brunch buffet, any day of the week, anytime before 3pm, with No Expiration Date. It was to encourage us to return to eat here again sometime in the future. We were counting on this deal this time around, to allow us to have a good meal before our current on-a-budget stay in Vegas was over. When we got to the buffet cashier, we were told that they wouldn't accept our coupon, because they are no longer honoring that deal. They said the coupons where being given out too much, so they stopped taking them. Well...fine, stop handing them out, but honor the ones that were already given out. It isn't our fault that you over estimated your popularity. We talked to the Food and Beverage Manager, and he condescendingly told us he'd give us 20% off on "good faith" on 2 full price buffets, so $20 per person instead of $12. No. What he SHOULD have done, what the SMART, "good faith" choice would've been, was to honor the deal the restaurant made with us when they issued us the coupon with No Expiration Date! Then, he'd have 2 satisfied customers who would give them good reviews, instead of 2 pissed off ones, who will Yelp, Facebook, and just plain Tell everyone we know to choose a different dining option and never this one. It isn't fair, or honest, and it's just bad business practice. Not really the point, but it isn't like either of us are large enough people to cost them a lot of money anyway. Just saying, MAYBE 1 and a half plates of food each, not even enough to add up to the $12 discount price in actual product. Well worth the cost for them to exhibit good customer care and keep us coming back when we had more to spend in the future. Go elsewhere. Mandalay Bay has a VERY nice buffet, affordable too, with extremely nice people working for them. Choose them instead. Stay away from the uppity Mirage.
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