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  • WORST Customer Service My fiancé just worked a night shift at the Southlake Regional center as a nurse. After the long night she wanted to eat some breakfast, so we both decided to go to eggsmart 2 mins away from the hospital. We walked in and a lady frantically mentioned that we can sit anywhere we want. Since there was only two staff in the whole restaurant, we understood that she had a few tasks at her hand at the time. We then took a sit and she asked me and my fiancé what we would like to drink. Since she worked a night shift and wanted to get some sleep after... she told me that she will just take a small sip out of my coffee. The lady who was servicing us heard this and as soon as she left out table, she started muttering about how we want to share 1 coffee. She eventually brought us the coffee and food we ordered, which was actually great quality. However, when we asked for water for my fiancé, the server brought us SALTY WATER. My fiance almost threw up after drinking it. We wanted to let her know that the water she served us was salty and she started saying that the water was from the town and she has NO CONTROL OVER IT!! Yelling at ME! Like it's MY FAULT. She did not offer to replace the tap water and said "you should buy our bottled water". She further said that she USED THE SAME WATER FOR THEIR COFFEE. Baffled by this new information and having to drink their coffee I asked her why she's serving bad water. She then turned to the customer next to us and gave him water from the tap, the customer said the water was NOT salty. If this was true, the only reason why the water would be salty is if someone deliberately put salt in it. Regardless of what is the truth, the fact remains that the way the situation was handled reflects VERY POOR CUSTOMER SERVICE. Based on the experience, I would not recommend this place. The staff did not consider our safety whether the water serve had something wrong with it from a system's perspective or they deliberately serve salt in our water to make us buy their products. Please exercise your good judgment to decide for yourself.
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