| rev:text
| - I recently took my 2007 VW Passat 2.0T in for a squeaking noise coming from the timing belt area. I bought the car last September with just over 40,000 miles on it, and have put on 5k since but let the required maintenance go a bit past due. This is my first VW, I have mostly owned Hondas in the past, and am realizing that German autos are so much nicer in every way but also require a little more TLC than their far eastern counterparts do.
Lee treated me with both patience and respect (I tend to ask a lot of questions and they were all answered honestly and sincerely, without a hint of arrogance or mockery like some auto repair experts tend to do). Further, he fit me into a packed house and busy schedule on a moments notice, kept in good contact about repair times and costs, and had me back on the road and at work (I average about 300 miles a week or so driving as part of my job) in less than 24 hours. It would have been even less repair time and most likely same day turnaround, but I was not able to get my car to them until noon that Monday.
Considering the scope and severity of the issue (a timing belt tensioner pulley costing me around $900 in the end), I felt as if I and my car were treated more than fairly and promptly and then some--especially when I compared the repair cost to the dealership and other shops around town. New pulleys, tensioners and a timing belt and water pump, and a smoothly and silently running car now. I have just found my new and permanent vehicle caretakers, and have no reservations whatsoever taking my car to Lee and his staff for regular maintenance as well as any issues that may arise from here on out.
Thank you Lee, and Independent Automotive Services. You have a loyal customer for the life of my Passat, and whatever VW or Audi model comes afterward:-)....
|