I am very disappointed with the service I received at the Indian School location in Phoenix. After waiting for a half an hour, I was finally told that there was a problem verifying my insurance, which I called and did myself with no problem. So after I was able to do the Nationwide employees job, I was told I would have to wait, because they had to take other people ahead of me, when I was here long before them and I had an appointment FIRST or reschedule and come back another day. This is ridiculous. Unacceptable. Thank you for wasting 2 hours of my Saturday.