My Samsung dryer stopped working and was making a buzzing sound so I went on line first to see what it could be. Everything I read told me it was the motor so I called my Home Warranty co and was set up with a co who was not, had horrible customer service skills and could not tell me when they would be out only when they would call. I was able to go outside of the warranty co because of my issues with the first co. I called Direct Appliance and spoke with the owner Moe who stated he would be out in 1 1/2 - 2 hours and I said today and he said yes. Well as promised he showed up about 2 hours later (I live in the boonies) was very professional and kind. Looked at the dryer and within 15 minutes had a diagnosis, price and when he could return to fix the dryer which was the next day around 2PM. Well 2 pm the next day he arrived and had my dryer fixed within an hour and a half! He is prompt, customer driven and very affordable!! If I could give him 10 stars I would! More companies should be this customer driven and so easy to work with! Thank you!