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  • Tonight I dined and drank at Five Star having their chicken nachos and 2 Boston Lagers. I put $100 in the machine and played Black Jack for an hour. I was comped for my 2 Boston Lagers by Shantelle and then left the bar after paying $8.50 and a tip to Shantelle. My fiancĂ© came 20-30 minutes later. He also drank and dined. He was advised by Shantelle that due to her comping my drinks earlier in the evening she could not comp any of his drinks. We played on separate player's club cards and weren't in the bar at the same time. We missed each other by 30 minutes. I am appalled and disgusted by the way my fiancĂ© was treated by the bar staff and making an excuse that they couldn't comp his drinks due to my previous comps. We don't have the same last name and we play on separate cards. I have since written Five Star's corporate email and hope to hear back from them. I have been a loyal patron and have never received such poor, disinterested service from both Shantelle and the other bartender an Asian lady that I have no idea what here name is. This will be my final visit to Five Star. I will speak with my feet and take my business elsewhere.
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