I catch a connecting flight through Charlotte a couple of times a month. I want to like this place and for some reason keep trying it out thinking it can't possibly be disappointing every time...but it is. The hostesses and staff act like they are doing you a favor by allowing you to eat there. I have experienced eye rolls, sighs and outright sneers (as happened when I had the audacity to ask for an extra napkin). The servers expect a tip but not one of mine bothered to check on me after my food was delivered. One server slapped my iced tea down on my table and walked away. When I finally flagged her down and asked for sweetener she said words to the effect of "well, if you think you really need it." 20 minutes went by and no sweetener or lunch appeared so I walked out and will not go back.