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  • I called in to place an order, the female on the other end of the line asked if I wanted take out or delivery. I asked how much more take out was, she then asked me for my phone number, address, and gate code, which I said I didn't know, then she said that shouldn't be a problem because the drivers know the code. I asked her how long it would be and she said about 30 minutes. A little over an hour later, I start wondering where my order is, so I call back and talked to a female again, who I think took the original order. She told me that my order had been sitting there for a half hour and that I definitely didn't ask for delivery, but was supposed to pick it up. I asked if they could deliver it now, she flippantly said that it would take another hour or I could come in to pick it up. Not wanting to wait another hour, I went to pick up the food. I did speak with a manager when I was there and he comped half of the meal, which was a decently nice gesture that seemed to fall a little short. I also saw him chastise the flip employee who spoke with me on the phone. Another employee shared overhearing the female on the phone and felt that the female was rude. It just felt like the one staff member needed to be whipped into shaped by the Restaurant Impossible guy. I could feel the attitude that she was projecting at her manager and it was awkward and uncomfortable. The service was terrible. It just seems odd that you would argue with a customer over whether their order was for pick up for delivery, especially if the restaurant doesn't get paid unless I pick up the food or they deliver it. The food was okay. The pizza was chilly by the time it made its way home. Some of the greens caprese salad looked a little suspect. All in all not the best experience, quite deserving of a 1 star rating. I did give it two stars because the garlic balls were very good. I may go back for them, but only if the person who took my order doesn't pick up the phone.
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