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  • Very long check-in. Rude service. Housekeeping does a poor job cleaning the room. Pubes in the bathtub. TV didn't work, called to have it fixed, they said it needed to be replaced, but they took a day and a half to fix it. Total of four phone calls needed because they had closed our ticket without fixing the problem. Very high resort fees regardless of whether you use the amenities -- why not just add the fees to the daily rate? They said there would be a mini-fridge and a microwave. There was no microwave, and using the mini-fridge results in a charge, even if you don't eat or drink anything. Moving anything in the fridge results in an automatic charge. And they make it so you are forced to move something if you want to store your own perishable food, such as your leftovers. No tea or coffee in the room -- never seen that at any hotel, anywhere in the world. The suite is "large," but it is really split into two parts, one is a small room with a bedroom, and the other has a sofa, which I find of no use at all. The view was terrible. The show at the Palazzo is not good, and their "coupon book" that comes with the room only has coupons to terrible places. The places that are worth visiting don't offer coupons in that stupid book. The casino is not bad, but you can enter it and play without staying at this awful hotel. Worst hotel we have ever stayed in. Not at all worth its price tag (especially including the fees they don't mention anywhere).
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