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| - We went out on a Tuesday night for a close friends birthday. We had a Groupon (photo attached) for two meals for $12. We asked the waitress what all was covered under the Groupon, and she said any adult entree was included. We were with a party of 6, and they said we could use two. The six of us were crammed in the middle of a table with two other couples on either end. One of the couples was cool, they interacted with the chef and us and the other party. The other man was a typical yinzer, and continually dropped the 'f' bomb in front of our mixed company.
Three of us ordered the shrimp and steak, and the other three chicken. The chef was good. He was personable, interacted with all of us with out being intrusive. The waitress was a bit huffy, and seemed perturbed that we weren't drinking alcohol. She did keep our glasses fairly full.
Our night took a substantial downward tumble when the bill came. Suddenly, the two meals for $12 became $25 off per groupon.
We questioned the waitress, and she said that though the groupon shows two meals for $12, it was a $25 credit for $12.
We asked to see a manager and a young man named Chris came to the table. We showed him the groupon, and he said that we had to 'read the fine print.' We did that with him at the table. No where did the groupon state that it was a $25 credit for $12.
We asked him who his supervisor was, and he mentioned Stephen Chen. He was unable to be reached by phone. The 'manager' excused himself and returned after a few minutes. He said he spoke to Jason, the kitchen manager, and he said that no further discount could be given. Chris also said that if we didn't pay the bill, they'd call the police.
We never said we weren't going to pay. We just wanted the discount that was advertised on the groupon we purchased.
We reluctantly paid the bill and requested that the 18% gratuity be removed so we could pay it in cash. The waitress huffed away as the 'manager' rang up the bill.
We asked to speak with Jason the kitchen manager and we were told he would not come out to see us. Never again, Saga. Bait and switch is an old school sales ploy, and we're on to it.
When I showed the Groupon, live on my phone to Chris, he said 'it doesn't matter what it says, this is what it means....' He also said that what Groupon puts on their site isn't his responsibility....
We found four other groupings that showed exactly what they were (pay $15, get a $40 credit). Photos attached of those, also.
Finally, there are no lights in the bathroom.... Just a dark blue hue from the men's room. It's like a Miami Vice crime scene.
These hibachi restaurants are a dime a dozen. Pick. Different one.
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