I normally love this location! The food and service is top notch. But yesterday they failed! We ordered via the app at 4:30 for a pick up at 5(future order). When my husband arrived shortly before 5, the food wasn't supposedly ready yet so he waited a couple minutes(no big deal). We live across the street, when he got home, we opened the wings we both got and the free cookie sundae I got for my birthday. This is where the disappoint started. His boneless wings were lukewarm at best. My supposed buffalo ranch wings were dumped with the dry rub rather tossed nicely and they were cold! Not luke warm, COLD! I heated them up, and they didn't even taste like the buffalo ranch were supposed to taste like. And then to top off the mediocre meal, the cookie for the sundae was burnt. Black burnt.. horrible..