I rarely take time to do Yelp reviews. However, after a great experience w Conrad and Day and Night Air I wanted to sing their praises. Our AC stopped working sometime in the middle of the night on Monday. We have a home warranty with 2-10 Home Warranty. I put a claim in and don't hear from their assigned contractor. I had to call their assigned contractor who can't even come out until Thursday (9/7/17). Well three days without AC in Phoenix is pretty terrible..
My wife and I scoured Yelp and found Day and Night. Receptionist states that they can have someone out between 5 and 7:30pm to diagnose the problem the same day.
Already ahead of my warranty company they send Conrad who was awesome. He diagnosed the issue as a blown motor.
Unfortunately the part has to be found and with it being 4:15pm (Conrad arrived early!) there would be no way to get the issue fixed the same day.
Today Conrad calls around 8am, got the part and it's still under warranty. He tells me he'll be back to my home between Noon and 3pm. He arrives early again! Within a couple hours he fixed the a/c, fixed and re-sealed leaks and didn't pressure me to get an expensive maintenance plan, just a good recommendation.
He wowed me with his service and even spoke with 2-10 to help me recoup some costs for going out of network. A+ work!