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| - Once upon a time, in Las Vegas, NV, a couple booked a well-deserved vacation to Cancun, Mexico for their fifth wedding anniversary. The trip was paid for with their hard earned money, they even splurged for good seats on Spirit Airlines for their trip. They arrived at Las Vegas McCarran International Airport with all of their necessary documentation and even printed their boarding passes at home to avoid unnecessary charges at the airport. They even made sure their luggage was not over the required forty (40) pounds per bag as required by Spirit Airlines. All went well. The flight departed as scheduled, and they were off to a glorious vacation!
When they arrived at Detroit Airport, they only had forty (40) minutes until their connecting flight to Cancun, Mexico. That was no problem, because the flight even landed a little bit early, and the gate they were departing from was very close. When they deplaned, it was discovered that the flight to Cancun had been delayed for three hours. Not a problem, it would give them time to eat a bite before their flight. After about an hour, they checked the departing flight board and to their surprise, the Cancun flight had been CANCELLED! When they asked a Spirit Airlines employee what the issue was, the employee rudely responded with, "Go downstairs to baggage claim and they will re-book you."
They went downstairs to baggage claim and were greeted by an exceptionally long line of one hundred and fifty (150) people, waiting to be re-booked. During their wait, they were never told what exactly happened to our flight except that there were "mechanical problems." They assumed the plane was broken, so they continued to wait in line for FOUR HOURS, while TWO people were handling the re-booking of the one hundred and fifty (150) passengers. They were offered no water, no snacks, and no explanation regarding anything. After the long wait, they were put on another airline to complete their trip, but not until the NEXT DAY.
Even though Spirit Airlines paid for their hotel and gave them meal vouchers, they still lost a night in fabulous Cancun, Mexico which cost approximately $450.00 and plenty of happiness. They later found out that the flight was cancelled due to a "crew issue." Lie #1 from Spirit Airlines.
The next day, the couple continued their trip to Cancun, Mexico on American Airlines (which they also had to pay $50.00 for their luggage) and arrived without issue. Their vacation was fabulous, but like all good things, it came to an end. The couple arrived at Cancun Airport and boarded Spirit Airlines flight number NK-240 to Ft. Lauderdale to catch flight NK-777 back to Las Vegas, Nevada. The flight went well, and they even landed a bit early in Ft. Lauderdale. Suddenly, a flight attendant came on the loud speaker to tell them that they had to hold the passengers on the plane for twenty (20) minutes because customs was backed up. This wasn't a huge deal at first, as the connecting flight to Las Vegas wasn't for an hour and forty minutes. Little did they know, Spirit Airlines had a glitch in their computers and reported that there were ten (10) American citizens on that flight instead of the one hundred and ninety (190) that were actually on the aircraft. The couple ended up missing the connecting flight to Las Vegas. Distraught, they went to the Spirit Airlines desk and were told they could only book them on a flight the NEXT DAY, which wouldn't get them home until 5:00 p.m. This particular couple has to work for a living (hence the mention of hard earned money in the first paragraph) and they needed some time to get their life back in order to return to work Monday morning. This option was not acceptable and they asked for a refund. The customer service agent stated she would refund this leg of the trip and it would take seven (7) to ten (10) business days to receive. They called a family member in Las Vegas and found an American Airlines flight leaving early the next morning and would get them to Las Vegas at noon on June 18, a day later than anticipated.
The couple was then burdened with finding a hotel room in Ft. Lauderdale, which Spirit stated they would not help with because the delay was, "Not their fault." Lie #2 from Spirit. I know this because a recently received email from their customer service department stated they missed their flight due to "inclement weather." We all know this is another LIE. Lie #3 from Spirit.
The couple found a hotel that had a shuttle and were able to get a few hours of sleep before flying to Las Vegas the next day.
This concludes my story about the vacation the couple experienced.
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