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  • Strike 1: our reserved, non-smoking room was not ready at check in. We were given the excuse that 'we cannot guarantee specific room types, rather do our best to fulfill special requests.' That's BS in my opinion. After a long drive, having to wait any amount of time for a room to be ready is not okay. Strike 2: the room was not cleaned well, aside from a made bed, empty trash and folded towels. Actually, it looks like it hadn't been cleaned well in quite some time. Lots of dust and random liquid stains in the room. Gross. The walk up to the room was also disappointing, the symbols they use as lighting fixtures were missing throughout the halls, it looked very sloppy and unkept. Strike 3: for the price we paid, we would have stayed closer to the strip at a chain hotel (embassy, Westin etc. etc. ) with better cleanliness. Although the maids were nice, they looked a little overwhelmed. On another note, the food at Mr. Luckys was good. The staff were nice and the food tasted great.
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