The staff was not friendly at all and it is greatly overpriced, even for an airport. I waited in line and asked the lady what soups they had, she had to look into the pots and asked another worker. I stated I'd like to order the ham and swiss and she asked if I waited in line?! She saw me waiting like everyone else! The other worker ensured her I did. I tried not to let it get to me and I proceeded to finish my order with clam chowder and a bottle of water. She ran my card and I asked if I could also get a cup of hot water. They wanted to charge me $2.88 for the cup?!?! I just spent over $20 here!! I'd understand if I didn't buy anything else and just wanted hot water but seriously?! How greedy is this company?? Not a great start to a busy schedule ahead of me.