This salon is great. The techs are very friendly, the salon is super clean (including the bathroom) and the service is always top notch. However, there is one problem that keeps occurring, hence the four stars instead of five. On three different occasions I had an appointment scheduled and when I showed up, I had to wait 15+ minutes past my appointment time for my tech to finish with another client. Please fix this! You should respect appointment times and not allow a tech to take a client if it will cause them to run late for a client with an appointment.