I had a pleasant experience purchasing my Edge here 3 years ago. But I have to give a shout out to Fernando in the service department. I take my car here for oil changes, and misc. mileage check ups and got a set of new tires here about a year ago. Came in today with a flat tire (nail) and oil change. Not only did I not get charged, they washed my car which it desperately needed! Thanks Fernando, you always take care of me :)