We have been coming to Streets of New York for over 10 years, between various locations and where we went today, 59th Ave. & Thunderbird location and it was by far the worst experience we have ever had. We sat down at 12:35 pm and ordered within 2 minutes of sitting down, we ordered the same #3 Hot Roast beef sandwich. We always order it the same way with provolone cheese. It arrived at the table 45 minutes later, and it was cold. I don't understand what took so long since it wasn't cooked and there were only 4 other tables of 2 there. We had to send it back to the kitchen and then it took another 10 minutes to get our food. Cheese was melted but the meat was still cold...NOT HAPPY AT ALL!!!!
Told the waitress and after she talked to her manager, they took 25% off. WOW, I guess that's all it was worth to them to keep a customer happy. Won't go back to that location again!