I just called the restaurant to reserve for 4 tonight and asked about the poor reviews. I understand their broiler had broken down but they now have a new one. Those with issues had ordered ribeyes...consequently the long wait as the broiler was broken. This is not an excuse for poor service/communication but I do believe this restaurant has great potential for good food, service and longevity. We went for dinner a few weeks ago and had superb service, food and overall experience. We met the chef who was delightful and very commited.
The food industry is tough. It is demanding and often produces slim profit margins. We owned a catering business for years and understand the challenges and rewards. We enjoy the variety of options in dining in Scottsdale/Phoenix and surrounding areas. We try to experience as many as possible and when we find a good one, we promote it through friends and business associates.
We are anxious to find out if our experience at Parc Central tonight will warrant further raves. We believe it will.