Absolutely amazing experience with Elite. From first contact through the moment he left I was impressed by Justin. After calling a few other places who either took a week to call back or gave me some ungodly estimate I called Elite. Justin answered my first call and attentively listened to my scenario... We have a puppy who has decided our couch is a fantastic place to pee. We spot cleaned and used Febreeze each time but that band aid fix only lasted so long. Our couch wreaked like a giant sponge of urine... I explained to Justin. He told me what he though the solution would be, gave me back up plans, and did an excellent job managing my expectations. He was perfectly punctual for his appointment, very cautious to protect our house when setting up equipment, and a pleasure to talk to. He cleaned and treated our large sectional couch and did a heavy enzyme treatment... Goodbye urine, hello lemony fresh! Our couch dried looking as good as new and the nasty urine smell was finally gone. He even left a bit of enzyme spray Incase the smell creeped up again (which it didn't) or the pup had another accident (i wish I could say she didn't). Prices were fair, work was immaculate, and his customer service was top notch. Highly recommend using Elite!