I want to make this clear, my issue is not with the establishment as a whole. Only one specific "expediter" and the manager, Donnie.
With that being said I would like to start with the good. My server, Savanna, was awesome. She advised that it was her second day on the job and she was incredibly nervous. I would be too if I were serving six hungry basketball enthusiasts. Despite her inexperience she was still amazing. Very attentive and always made sure our beverages were full. The food was delicious. It came out somewhat promptly and HOT... (and here lies the problem...)
The expediter brought out my boyfriend's food. My boyfriend, hoping to assist, reached out to grab the plate and was instantly burned. After his obvious injury the expediter felt it would be best to advise us that the plate was hot (way to state the obvious). My boyfriend was in a great amount of pain and initially the only thing that was offered was a cup of ice. I requested to speak to the manager and he made it very clear that our issue wasn't his priority. He came to the table, offered to give him some burn gel, and then swiftly ran off to "change TVs). I was irate. I flagged the manager down again. He came over, this time visibly frustrated, to see what I wanted. I thanked him for the gel, but I advised that was the least that could be done. He then went on to tell me that his employee told him that he had warned us about the hot plate (which was true, but the warning came after the injury had taken place). He agreed to comp our meal and gave us two $10 coupons for a future meal. Upon further review of the coupons I realized that they expired in 2016.
In any industry it is imperative to make the customer feel like a priority. They may not always be right (don't tell them that) but they should always feel important. My issue with Donnie was that he 1. made it clear that we weren't important, and 2. called us liars. I didn't need a free meal or expired coupons. I just wanted to feel cared about in this situation. Thankfully my boyfriend did not have to seek medical attention. Think twice before trying this establishment.