Two recent experiences here have been pretty bad. On one occasion, my order took extremely long and was given to me after two other patrons who had had their orders taken after mine was taken. My order was one breakfast wrap. Not a difficult or large order.
On another occasion, staff overcharged me. When I asked the staff about it, they informed me that they had charged me the correct amount. When I pointed to the screen with the menu and prices, the staff admitted they were wrong and a Manager had to adjust the price.