Let me say that the rating was based primarily on the food, it was great. We had the steamed pork buns, west lake beef soup, xaoshing eggplant, black bean fish filet, and hunan chili pork. They were great, especially the steamed buns. The portion sizes were big and the prices were very reasonable. I would order any of them again.
What kept this from being a five star review was the service, it was bad. When we first got there, the waitress just told us to take a seat anywhere. There were only a few tables that had plates and silverware already on them, luckily one of them was a table of 5 for us. After sitting there a few minutes, we just got our own menus and then waited another 5 minutes before a waitress came to get our drink order. We placed our order for the buns and soup while still deciding on the rest. After the drinks arrived, we placed the rest of the order and the food came out quickly.
The waitress never stopped back to ask if everything was okay (which it was), and never came back to refill our water (until checking to see if we were ready for the bill and us asking her for refills). Also, the phone was ringing constantly and no one seemingly picked it up. It wasn't busy at all, there were only two other tables the whole time we were there, and two waitresses working so I couldn't understand why the service was so slow. Seems like it would be helpful to hire a host who could answer phones, seat people, and give them menus.
But we will be back because of the food, only next time, we will probably get it to go.