Every time I order online for delivery, it is at least 30 minutes late. Last night was the most recent occurrence. I had my 7 year old with me and I'm 23 weeks pregnant. We were starving waiting on our food. Finally it had been 20 minutes since put confirmation email had told us or food should have been there, so I caved and called them. The lady on the phone told me they messed up our brownies on the oven, but that they had new brownies in the oven and that we were the next order that they would deliver. Another 25 minutes pass and we finally got our order. I live 10 minutes from their location. They at least could have been the ones to call me and they could have offered me something in return for the extended wait time, but nothing.
The time before last it was an hour wait and the guy talked to me on the phone like I was an idiot stating that the "confirmation email" time was "different" from theirs smh.