Though staff seems friendly, they are not knowledgeable about shipping valuable things, how insuring a package works and completely overpriced.
I used their services to ship a sewing machine. They charge $25 to put it in a box and wrap it with bubble tape. I was charged $136 for postage and insurance (though not enough insurance to cover the machine if it broke while shipping because she didn't know how). I felt that I was paying way too much but was in a time crunch so I accepted and left (did not get an actual copy of any shipping forms because she said she had to keep all copies including the one that says "customer copy").
Once my package arrived my feeling of being overcharged was confirmed. Of the $136 I paid for postage and insurance, it only really cost $77 to send. Upon contacting the owner, I was told there was no error and the +75% markup was the retail price because they have no affiliation with UPS and thats how they earn money to stay in business. Had I taken my package to the US Postal Service up the street at Cave Creek I would have gotten better service and paid over $50 LESS for my shipment.
I would give this store 1 STAR because of my experience and feeling that they are extremely overpriced and "shady". I gave it 2 STARS however because the item that I sent, did arrive in 1 piece and in the amount of time I was promised. Just feel bitter that I was so severely overcharged for their services.
Won't do business here again. Would recommend using the USPS or the UPS store at Bell and 32nd St - haven't had any issue there before.