Well, what to say? They have a nice view of the lake and the namesake fountain. I even had a room with a view. But the staff appear to be inept and somewhat unwelcoming. My room was not ready when I arrived (even though it was 45 min past check-in time) and I was told it was because they were full the night before and busy. Well, being "full" does not seem a good reason to not service others. I mean it makes it sound like being full is the exception or something. If you can't clean a full house by 3, maybe need to make check-in 4pm??
Anyway, later, when I went to bed I found pubic hairs and other signs that made seriously doubt as to whether the sheets had been changed. So I called and asked for new sheets to be sent up. They arrived, but no pillow cases. Had to call again. Then I had to make my own bed (of course) and the sheets were queen sized, but I had a king bed. So I called again and the person returned and I showed her that the sheets don't fit. I asked for king sheets and she said that these ARE king sheets and that all beds in the hotel and the same size and that they are all king-size beds. Really? (that can't be right, but we digress) Then, she literally said, "I don't know what you want me to do for you." I said I want clean sheets that fit the bed I have. She said she would have to go ask about that. I think my request was so far outside the bounds of normalcy that it literally stumped her. She left.
A few minutes later, some other guy calls and says "do you want us to just move you to another room?" Uh, no. It is 11pm and I am all unpacked. How about just some king size sheets? He said, "oh, the sheets you got were NOT king size?" I said yes. He said, "just a sec." Minutes later, king size sheets were delivered. Viola!
Sounds like a new employee or two. I don't mind new folks, but I do mind being the defacto corporate trainer (for "on the job training") and yet not getting paid to be the trainer. The room was $43, but as I trainer (which I am in real life), I would have invoiced these folks for $150 after schooling them on customer service and hotel management. So CLEARLY they got the better deal.