I called the company this morning to request service to my refrigerator and washing machine. I called at 7:50 am to find out that they opened at 8:00. No worries, I will call back at 8:00. Called back at 8:02 and left a detailed voice mail message. No call back. Then I called at 8:22, 8:39, 8:33 only to get voice mail again. No, I didn't leave a message because I had already done so at 8:02. Ok, one more time at 8:47. No answer and it went to voice mail. Let's see, it's 11:40 right now and still no call back. It will be interesting to see if they ever call back at all. I called Dr. Appliance (found on the internet) and he has already been here and left. Advice to companies, answer your phone or return your calls. It's the difference between a satisfied or unsatisfied customer.