The food, coffee are a 5. Their baked goods are the best in the city. The service gets a 2. A lot of the staff acts like they are doing you a favor when waiting on the customers.
I have to give them another star for their chocolate almond croissant. It's too tasty.
Just tried to place a phone order. After speaking to 2 different people come to find out they find phone orders too distracting. Why don't you try disconnecting your phone and locking the door? Essence loves baking but hates the people who buy their food. Stop holding our croissants hostage! Readjusted back down to a 3 rating because your employees are acting like the president.
Had to update again due to an ethereal pistachio cinnamon roll that was served with a smile & thank you.